Lesson

[3.1a] Step 1 of the Design Thinking Model

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[3.1a] Step 1 of the Design Thinking Model

Description: The best way to empathize and learn about someone is to walk in their shoes. Understand how they think, what they feel etc. It is no surprise then that before you start designing products for your customer, you should do an empathy map on them. Jenny will demonstrate how to conduct an empathy on a target customer.